PRIVACY STATEMENT
We respect your privacy
This Privacy Policy describes how decortrends.com.au collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Decor Trends (ABN 25 281 451 005) is committed to safeguarding the privacy of our customers, website visitors and other individuals who interact with us.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Privacy Act).
This policy sets out how we collect, use and disclose personal information about our:
- End customers
- Partners, contractors, suppliers and service providers (and their employees)
What is personal information?
"Personal information" is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true, and whether or not the information or opinion is recorded in a material form. Personal information includes “sensitive information”, as defined in the Privacy Act.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Types of personal information we collect:
The types of personal information we collect about our customers includes, but is not limited to:
Customers, Partners, Contractors, Suppliers and Service providers:
- Contact details for order fulfilment and aftersales activities, including name, address, telephone number and email address.
- Name, home or work address, telephone number, email address; demographic information, such as your postcode, age, gender and details of your product preferences for customer profile.
- Transaction and payment information relating to your purchase of products or services including credit and billing details
- Documentation required for us to provide you with our products or services; and
- Information about your computer, including your IP address (when you visit our websites), to offer personalized visiting experiences
How we collect your personal information
Decor Trends may collect personal information from you directly when you:
- interact with us electronically or in person;
- access our websites;
- obtain products or services from us, or provide products or services to us;
- enter into arrangements with us;
- provide feedback;
- change your content or email preferences;
- respond to surveys and promotions;
We may also collect your personal information from third parties, including:
- suppliers who provide goods and services to us;
- external service providers who provide services or functions on our behalf, such as IT consultants, delivery and fulfilment personnel, mailing houses and marketing agencies;
- our insurers and brokers;
- professional advisors;
- third party platforms, such as social media sites and information service providers;
- referees if you are a candidate for employment or prospective contractor.
If we are unable to collect your personal information
If we are unable to collect your personal information, we may be unable to provide products or services to you and/or we may not be able to communicate with you about our products or services.
Pseudonyms and anonymity
You may choose to use a pseudonym or remain anonymous when dealing with us, however this may prevent us from being able to provide you with the products and services or communicate with you for other purposes described in this Privacy Policy.
Use and disclosure of your personal information
We may use and disclose your personal information in order to:
- provide you or any person authorised to act on your behalf with requested information, products or services;
- communicate and manage our relationship with you;
- process and audit payments and credit checks;
- improve our product and service offerings;
- manage and develop our business and operational processes and systems (including training and coaching of staff and quality assurance);
- request feedback from you;
- de-identify your personal information and engage in analytics and other research;
- recruit and assess prospective employees;
- manage and resolve any legal or commercial complaint or issue;
- protect the copyright, trademarks, legal rights, property or safety of us, our websites, customers or third parties;
- perform the functions necessary to run our business;
- comply with our legal obligations or enforce our legal rights; and
- as otherwise required or authorised by law, including the Privacy Act.
Subject to the Privacy Act and other relevant laws, Decor Trendsw may also use and disclose your personal information to:
- contact you by a variety of measures including, but not limited to telephone, email, social media, SMS or mail; and
- tell you about new and additional products, services and opportunities available to you.
We may also use and disclose your personal information in special circumstances – for example, if we were to sell our business or part of our business, your information may be disclosed to potential purchasers and their advisers as part of that process under appropriate confidentiality agreements.
Security of your personal information
Decor Trends is committed to ensuring that the information we hold is secure. In order to help prevent unauthorised access or disclosure, we implement physical, electronic and managerial procedures which are designed to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Despite these measures, the transmission and exchange of information over the internet is not without risk and we cannot guarantee the security of any information which is transmitted to or from us.
Access to your personal information
You may request access to the personal information that we hold about you and seek correction of such information in accordance with the Privacy Act. A small administrative fee may be payable for the provision of your personal information.
If you would like to access or correct any of the personal information that we hold about you, please email us at info@decortrends.com.au.
We reserve the right to refuse to provide you with any personal information that we hold about you, in certain circumstances set out in the Privacy Act.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Complaints about privacy
If you wish to make a complaint in relation to this policy or our information handling practices, please email us at info@decortrends.com.au. We take complaints very seriously and will respond shortly to seek to resolve the issue.
Website
(a) When you visit our websites
When you visit any of our websites we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may use cookies on our websites. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
(c) Third party sites
Our site may have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites by us. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy policies and statements of each and every website that collects personal information.
Data Retention and Removal Strategy
At Decor Trends, we prioritize your data privacy and have instituted the following practices for data retention and removal:
End Customers:
We retain end customer data in our core platform for order fulfillment and post-sales activities in line with product warranty requirements. This ensures that we can address any refund or replacement requests as needed.
Partners, Contractors, Suppliers and Service providers:
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We retain the Personally Identifiable Information (PII) of our partners, service providers, and suppliers for the duration of their engagement with us. Post the termination of their services, we continue to keep their PII for seven years. This practice is in place to facilitate a smoother transition, should they decide to re-engage with our platform for services. If a customer or provider rejoins, this three-year period is reset from their rejoining date. Upon the completion of seven years from the end of their service, or at the user's request, whichever occurs earlier, we proceed to mask all their PII.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact by e-mail at info@decortrends.com.au to request deletion.
Order information
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, but not limited to:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We might opt out of targeted advertising by for example, but not limited to:
FACEBOOK - https://www.facebook.com/Decor.Trends.Home
INSTAGRAM - https://www.instagram.com/decor.trends.home/
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, we might opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes to Privacy Policy
Please be aware that we may, from time to time, amend this Privacy Policy, in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons in our sole discretion and as required by law. All amendments will be effective immediately upon our posting of the updated policy on our website. Please check back from time to time to review our Privacy Policy.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@decortrends.com.au or call us on: +61421735948.